An audiologist wrote, “This book by Neil Bauman is a staple in my clinic. I have been an audiologist for over 20 years and this book remains one of my favorite counseling tools. Recently, I gave it to a hard of hearing couple who were having difficulty communicating. The next time I saw this woman, she raved about how much this book changed her husband’s habits and most importantly, their relationship! Frustration levels dropped significantly, her husband’s understanding of effective communication with her increased significantly, and both of them were just generally more relaxed and happy. This is an example of why this short, and very  much to the point, book is so valuable.”—R. R.